The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 58
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
Zendesk, AWS & Anthropic Combine to Deliver…
Missed Public Sector Appointments Caused by…
Genesys Announces Simplified Automated Task Management…
NICE’s Workforce Management Leads Market Share in DMG…
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Sensée Strikes Gold at the 2020 South West Contact…
Majority of Contact Centre Agents Feel Let Down by Lack…
Jabra is Launching SaaS Solution Engage AI
Cyara Placed on Crown Commercial Service’s G-Cloud…
Talkdesk and Epic Enter New Collaboration
Only 17% of UK Consumers Know They’re Vulnerable
Case Study: Stadtwerke Hamm Reduce Call Volumes With…
Case Study: Western Sydney University Reduces Abandoned…
NICE Recognized as a Robotic Process Automation Leader
New Partnership for 8×8
EvaluAgent Integrates ChatGPT in Industry First Milestone
NICE Named Market Share Leader in Workforce Optimisation
Case Study: Lifeplus Boosts CSAT to 94.8%
8×8 Conversation IQ Named a Winner for CRN’s 2022…
Talkdesk Unveils Talkdesk Autopilot
NICE Wins Its Largest Ever CXone Deal
Case Study: NRLA Cuts Written Response Times by 86% With…
Calabrio Make Moves to Unlock Voice of the Customer Data
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?