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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Talkdesk Announces Strategic Partnership With Microsoft
Five9 Joins Gartner Peer Insights Customer First Program…
NICE Unveils Enlighten XM to Hyper-Personalize Customer…
Case Study: King Price Insurance Boosts Self-Service…
Case Study: Smartcat Cuts Booking Costs by 70% With…
Case Study: Delta Dental Strategically Improves Customer…
Sensée Wins Creative Campaign Award
Case Study: Carte Blanche Simplified Complex Workflows…
CallMiner Launch C.A.R.E. Assessment to Assess COVID-19…
8×8 Announces Experience Communications as a Service
Five9 Opens New European Engineering Hub
Case Study: Swiss Life Select Drives Sales Performance
Sabio Group Named as Supplier on NS3 Framework
Case Study: Nestlé Resolved 80% of IT Incident Tickets…
JPIMedia Share Their Cloud Success Story
VCC Live Shortlisted for Best Predictive Dialler Award
The Alvaria Community: Now Live!
8×8 Drives Success and Performance with New…
Playvox Introduces Customer AI with the Acquisition of…
Sabio Secures Contract With Journeycall
Quickline Communications and Makepositive Collaborate
Case Study: Homes for Students Scores 4.5/5 CSAT Score…
Research Reveals Millennials Feel Most Ostracized in…
Case Study: Kantar Implements CCaaS Solution
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