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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Spearline Releases the Latest Edition of Its Magazine

Spearline Releases the Latest Edition of Its Magazine

NICE Powers Acceleration of COVID-19 Vaccine Global Distribution Effort

NICE Powers Acceleration of COVID-19 Vaccine Global…

Spearline Release New Podcast Episodes

Spearline Release New Podcast Episodes

Talkdesk Joins the AWS Partner Network

Talkdesk Joins the AWS Partner Network

Case Study: Comdata Implements a New Virtual Desktop Solution

Case Study: Comdata Implements a New Virtual Desktop…

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

Global Insurance Provider Implements New Customer Engagement Technology

Global Insurance Provider Implements New Customer…

Sensée Named Small/Medium Outsourced Contact Centre of the Year

Sensée Named Small/Medium Outsourced Contact Centre of…

2020-21 UK Contact Centre Decision-Makers’ Guide

2020-21 UK Contact Centre Decision-Makers’ Guide

New Research Reveals Chatbot Trust Gap

New Research Reveals Chatbot Trust Gap

Business Systems Announces New Partnership

Business Systems Announces New Partnership

Check Out Our New and Improved Webinar Programme for 2021

Check Out Our New and Improved Webinar Programme for 2021

Sabio Wins Customer Experience Award

Sabio Wins Customer Experience Award

Lifesize Adds New Features to Its Cloud Contact Centre Solution

Lifesize Adds New Features to Its Cloud Contact Centre…

Enghouse Interactive Achieves Microsoft Certification

Enghouse Interactive Achieves Microsoft Certification

Research Shows That One Bad Experience Can Dilute Brand Loyalty

Research Shows That One Bad Experience Can Dilute Brand…

Over 50% of Customer Interactions Come Through Digital Channels

Over 50% of Customer Interactions Come Through Digital…

54% of Employees Believe Communication Is Key

54% of Employees Believe Communication Is Key

Spearline Share Their Thoughts on Vendor Management for Telecoms Networks

Spearline Share Their Thoughts on Vendor Management for…

Swinton Group Boosts Net Promoter Score by 11%

Swinton Group Boosts Net Promoter Score by 11%

IPI Picks Up Award at Genesys Partner Vision 2020

IPI Picks Up Award at Genesys Partner Vision 2020

Wisper Acquires Avencall Xivo

Wisper Acquires Avencall Xivo

Upcoming Webinar: What Impact Will Brexit Have on the Contact Centre?

Upcoming Webinar: What Impact Will Brexit Have on the…

Brits Prefer to Speak to Businesses on Zoom Rather Than With Their Parents

Brits Prefer to Speak to Businesses on Zoom Rather Than…

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Top Stories

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