The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Plantronics Introduce Their Blackwire Line of Headsets

Plantronics Introduce Their Blackwire Line of Headsets

Study Reveals Shifting Consumer Attitudes to Banking

Study Reveals Shifting Consumer Attitudes to Banking

Case Study: SeatGeek Improves Its Forecasting and Scheduling

Case Study: SeatGeek Improves Its Forecasting and…

Winner of Business Phone System of the Year Announced

Winner of Business Phone System of the Year Announced

Zendesk Launches Integration With WhatsApp Business Solution

Zendesk Launches Integration With WhatsApp Business…

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

Poly Expand Their Savi 7300 Office Series of Wireless…

Case Study: Freshly Builds New Quality Assurance Programme

Case Study: Freshly Builds New Quality Assurance Programme

Genesys Announces Cloud Growth

Genesys Announces Cloud Growth

Freshworks Announces Strategic Partnership with TCS

Freshworks Announces Strategic Partnership with TCS

Contact Centre Handling Times Are Increasing

Contact Centre Handling Times Are Increasing

RingCentral and Avaya Announce Strategic Partnership

RingCentral and Avaya Announce Strategic Partnership

How NICE inContact Has Grown Over the Past Two Years

How NICE inContact Has Grown Over the Past Two Years

Case Study: GBG’s Successful Global Voice of the Customer Programme

Case Study: GBG’s Successful Global Voice of the…

Millennials and Generation Z Are Driving the Digital-First Future of Customer Experience

Millennials and Generation Z Are Driving the…

Video Communication Soars During COVID-19 Crisis

Video Communication Soars During COVID-19 Crisis

Case Study: How MoneyGram Maintained CSAT During COVID-19

Case Study: How MoneyGram Maintained CSAT During COVID-19

New Technology Translates Audio Conversations for Jabra Users

New Technology Translates Audio Conversations for Jabra…

NICE inContact Add New AI Capabilities to CXone

NICE inContact Add New AI Capabilities to CXone

Liverpool City Council Kickstarts Digital Transformation

Liverpool City Council Kickstarts Digital Transformation

National Australia Bank Strengthens Security

National Australia Bank Strengthens Security

Vulnerable Customers Are Struggling to Access Customer Support Services

Vulnerable Customers Are Struggling to Access Customer…

54% of Employees Believe Communication Is Key

54% of Employees Believe Communication Is Key

Vonage Wins Product of the Year Award

Vonage Wins Product of the Year Award

Operational Customer Experience – Establishing a Baseline

Operational Customer Experience – Establishing a…

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise