The Growth of ZOOM as a Contact Centre Technology Provider

Poly Release New Video Conferencing Equipment

Case Study: GE Healthcare Reduce Their Contact Centre…

Your Call Centre Forecast is Probably Missing this…

Banca Transilvania Set for Digital Transformation

Virtual Assistant ‘Arlo the Koala’ Wins Stevie Award

NICE inContact CXone Provides a Strong ROI

Case Study: HotelBeds Tackles the Challenges of a Global…

Do You Remember the Time That You Were With Richard Brown?

Angry Customers Using Profanity Are on the Rise

Genesys Renames Its Flagship Cloud Solution

TorTalk Develops Text-to-Speech Solution for People with…

Poly Expand Their Savi 7300 Office Series of Wireless…

Case Study: SeatGeek Improves Its Forecasting and…

eGain Partners With Avaya

H&M Adds a Virtual Assistant and Live Chat to Its…

Talkdesk’s Global Partner Programme Continues to…

IP Integration Named Enterprise Growth Partner of the Year

Genesys Acquire nGUVU

Case Study: Webhelp Nordic Drives International Growth

Zendesk Launches Integration With WhatsApp Business…

Vonage Launches New Virtual Assistant

Mashreq Bank Partners With Koopid

Case Study: Ipsy Reaches 97% Agent Adherence With…