The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: A Major US Utility Company Saves $250K With…
Case Study: Page Outsourcing Improves Consistency With…
UK’s First National Contact Centre Day Confirmed
Case Study: Sussex Hospitals Reduced Wait Time by 90%…
Case Study: STARS Handled 113,400 Calls With Creovai
Case Study: Best Egg Improved Schedule Adherence to 90%…
Case Study: Henderson Group Reduced Onboarding With…
Case Study: NHS Onboarded 20K Agents in Under a Month…
Case Study: SPANX Significantly Improves Efficiency With…
£33 Million Saved in NHS Appointment Efficiency
Case Study: Rachio Improves Accuracy to 99% With Crescendo
Case Study: Herschend Decreases AHT by 12% With UJET
Case Study: TFCU Improved Member Self-Service With Creovai
Case Study: MeisterTask Takes Quality Score to 99.2%…
Europe’s Best in Customer Contact Celebrated at the 25th…
Case Study: Wag! Reduced Average Wait Time by 50% With…
Case Study: Aquarius Delivers Important SLAs With Creovai
Case Study: Lovepop Improves CSAT Score to 94% With…
Case Study: The Straumann Group Decreases Their AHT With…
Case Study: Automotive DMS Company Saved $23,000 With…
Case Study: EVPassport Reduces ASA by 9 Minutes With…
Case Study: Zettle by PayPal Reduced Agent Training Time…
Case Study: IDEO U Increased CSAT by 34% With Crescendo
Case Study: AAA Northeast Reduced Training Time With…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?