8×8 Positioned as a Leader for the Eighth Consecutive Year

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Written by Rachael Trickey

8×8 has been named by Gartner as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide.

This is the eighth year in a row 8×8 has been recognized as a Leader in this report.

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Vik Verma

“Companies using one technology platform for voice, video collaboration, team messaging and contact centre from a single vendor are realizing tremendous business value that goes far beyond the sum of each individual solution,” said Vik Verma, Chief Executive Officer at 8×8, Inc.

“We believe that Gartner’s recognition again this year validates our commitment to delivering innovation across the entire 8×8 platform to help organizations enhance customer and employee experiences and accelerate their business growth.”

With over 30 years of R&D innovation, 8×8 delivers communications solutions and enterprise-class APIs for global voice, chat, video, team messaging and contact centre from one cloud platform. Real-time analytics and intelligence allow businesses to harness actionable insights across interactions and channels so they can delight end customers and outpace the competition.

8×8 solutions help companies transform communications, empower and unify the needs of the global, mobile workforce, and unleash productivity to maximize both employee and customer engagement.

In addition to being named a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide, 8×8 has also been positioned as a Challenger in the Gartner Magic Quadrant for Contact Centre as a Service, North America for the last four consecutive years.

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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