The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE Welcomes Nicole Kidman as Celebrity Keynote at…
NICE Tops 2024 Opus Research Report as Conversational…
New Genesys Report Finds That All Generations Are Ready…
CallMiner Named a Leader by Top Analyst Firm
Avaya Spices Up CX Offering with Edify Acquisition
Talkdesk Earns TrustRadius 2024 Top Rated Awards
ServiceNow and Genesys Announce Strategic Partnership
Talkdesk Named a Finalist at 2024 CCW Excellence Awards
Sprinklr Digital Twin Set to Increase Digital Capacity
New Salesforce Solution Helps Agents Resolve Cases Faster
Enghouse and Voxtron Collaborate to Enhance CX
Calabrio Accelerates Self-Service and AI-Driven Knowledge
Sprinklr Redefines Customer Feedback Management
Cincinnati Emergency Communication Centre Leverages NICE…
Thinktank Group Enhances CX with 8×8
QStory Recognized in UKII Intelligence Report
2024 European Contact Centre & Customer Service…
Graphisoft Project With Sabio Group Leads to Award Success
Case Study: Sutton Council Delivers on Their Promise of…
8×8 Unveils Latest Enhancements to Customer…
Ditch Unreliable Customer Surveys With New xNPS
Playvox and Freshworks Partner to Revolutionize…
Sabio Launches New WFM eBook to Maximize Contact Centre…
Swisscom and Genesys Team Up For Next-Gen CX and…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?