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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: Creating an Omnichannel Customer Care Centre
Jabra Announces Price Reduction on Jabra Engage 40
Salesforce Named a Leader for Customer Data Platforms
VoiceAbility Ushers in New Era of Digital Communication…
Only 17% of UK Consumers Know They’re Vulnerable
Uniphore Demo Days Open for Registrations
Case Study: ENGIE Completes Digital Transformation
Scorebuddy Named ‘Best Software Company’ in…
Playvox and Intelisys to Bring WEM Solutions to Market
Assembled’s New Time Tracking Experience
Now Available: CX Cloud from Genesys and Salesforce
Case Study: Benenden Health Modernizes Service Delivery
Survey Reveals Pressure on Cost and Performance Levels…
Five9 a Leader for Conversational AI in the ICC
EvaluagentCX Has Launched – Here’s What It…
EvaluAgent Ranks #17 on Best UK Software Companies List
Five9 Partners Lead with Outstanding Innovation
Genesys Completes Acquisition of Radarr Technologies
Salesforce Signs Definitive Agreement to Acquire Spiff
Zoom Milestone as AI Generates Over 5 Million Meeting…
AI Access Given to Tens of Thousands of BigCommerce…
8×8 Bridges the Customer Engagement Gap
Benenden Health Transforms Experience for Over 860,000…
Jabra Research Unveils the Gen Z Working Paradox
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise