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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sprinklr Named Strong Performer in Conversational AI
Case Study: Ratioparts Builds Profit Centre
Zoom AI Companion Helps People Stay Connected on the Go
Zoom Doubles Down on Security as Threat Landscape Evolves
NinjaTech AI Teams Up With AWS to Launch Next Gen AI…
New Research Suggests Consumer Confidence Is Recovering
HP Unlocks New Era of AI Experiences
Award-Winning Solution Reduces Risk of Reputational Damage
Sabio’s Wellbeing Companion Now Available on the…
InVision Reinforces Commitment to Information Security
Case Study: Haier Smart Home Drives Agent Wellbeing and…
Puzzel Introduce Their New Brand
Case Study: UK Power Networks Support Vulnerable Customers
Research Reveals AI Stands to Benefit Agent Mental Health
Talkdesk Sponsors & Participates in APCC…
Centrical and Ocado Win Partnership Award
Genesys Unveils New AI Innovations at Xperience 24
Genesys Introduces AI Across the Genesys Cloud Platform
Genesys Launches Native Journey Management for Genesys…
Workvivo by Zoom Named Preferred Migration Partner
Sabio Group Recognised for CX Expertise With Series of…
Genesys Awards Season in Full Swing
Calabrio and Avaya Power Cloud Driven Excellence
HP Partners With Google to Offer Realistic Meeting…
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Are Your Team Leaders Too Busy Chasing Metrics?
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Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?