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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Jabra+ for Admins Paves the Way for Future Experiences

Jabra+ for Admins Paves the Way for Future Experiences

Zoom’s Newest Innovation Propels Company Into New World

Zoom’s Newest Innovation Propels Company Into New World

Simplyhealth Accelerates Healthcare Accessibility with Salesforce AI

Simplyhealth Accelerates Healthcare Accessibility with…

Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone

Carnival UK To Revolutionize Guest Experience Leveraging…

2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates

2024 Off to Flying Start for 8×8 as They Announce…

Now Open! Nominations for NICE’s 2024 PSAPs Awards

Now Open! Nominations for NICE’s 2024 PSAPs Awards

Wellbeing Triumph… Sabio Shortlisted for Health & Safety Award

Wellbeing Triumph… Sabio Shortlisted for Health…

8×8 Announces New Technology Partner Ecosystem with SellWith8

8×8 Announces New Technology Partner Ecosystem with…

Genesys to Acquire Radarr Technologies

Genesys to Acquire Radarr Technologies

GenAI Expert Nina Schick Is Confirmed for Disrupt

GenAI Expert Nina Schick Is Confirmed for Disrupt

86% of Consumers Want Retailers to Make AI More Diverse, Equitable, and Inclusive

86% of Consumers Want Retailers to Make AI More Diverse,…

8×8 Extends XCaaS Platform AI Capabilities

8×8 Extends XCaaS Platform AI Capabilities

MaxContact Supports UKNCCA 2024

MaxContact Supports UKNCCA 2024

Zendesk Releases Annual CX Trends Report

Zendesk Releases Annual CX Trends Report

Five9 Intelligent CX Platform Available on Google Cloud Marketplace

Five9 Intelligent CX Platform Available on Google Cloud…

Talkdesk Showcase CX Innovators Awards Winners

Talkdesk Showcase CX Innovators Awards Winners

8×8 Receives 38 Winter 2024 G2 Awards

8×8 Receives 38 Winter 2024 G2 Awards

Centrical Unveils the Select Award Winners!

Centrical Unveils the Select Award Winners!

Calabrio Acquires AI and Bot Analytics Company Wysdom

Calabrio Acquires AI and Bot Analytics Company Wysdom

Wayne Metro Community Action Agency Deploys 8×8

Wayne Metro Community Action Agency Deploys 8×8

Jabra Announces Cutting-Edge Updates

Jabra Announces Cutting-Edge Updates

Case Study: Bouygues Immobilier Upgrades Service Quality

Case Study: Bouygues Immobilier Upgrades Service Quality

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

CCMA Celebrates 30 Years With Pearls of Wisdom Campaign

CCMA Celebrates 30 Years With Pearls of Wisdom Campaign

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise