The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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4th August 2023
ESG stands for Environmental Social and Governance. It is a framework for contact centre leaders (and other business leaders) to manage risks and opportunities related to environmental, social, and governance criteria.
It’s a broad framework that reiterates that being more sustainable in the long term goes above and beyond just addressing environmental issues.
Driving the ESG agenda in the contact centre has further benefits, as it can also have a positive impact on engaging staff, attracting new talent, and retaining customers by being seen to take proactive steps to achieving NetZero targets and more.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
