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What Are Cloud Solutions?

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Written by Robyn Coppell

Cloud solutions allow users to access IT services like software, applications, storage, and more over the internet rather than using a local server. Essentially, it’s the IT equivalent of renting instead of buying.

The service is hosted by a vendor and accessed virtually without the need to purchase hardware or carry out installation and ongoing maintenance. Typically, these services are flexible, so buyers only pay for what they use.

There are different cloud-based set-ups, including public, private, and hybrid, requiring different levels of customer input and security:

Public

Multiple end users share a public cloud, with all physical equipment located at the vendor’s premises and accessed via the internet.

Private

The most secure option, a private cloud, is used by one organization only and may be hosted on that organization’s own servers.

Hybrid

Combining public and private clouds, this model allows customers to host some applications on their servers and others at the vendor’s location.

Thanks to Scorebuddy

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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