What Is Microlearning?

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Microlearning is the delivery of bite-sized learning modules delivered in the flow of work, enabling employees to complete each module in just a few minutes.

Because it is delivered in small increments, and often followed by a quiz, employees are much more likely to engage, and it’s a great way to reinforce the information learned through more formal training or share and validate understanding of organizational updates (e.g. new process updates, new product updates, etc.).

Think of microlearning as an enhancement to traditional training, and not a replacement.

Additionally, when leveraging AI, microlearning activities can be triggered based on individual performance and knowledge gaps, making it both timely and relevant to every employee’s unique needs.

Thanks to Centrical

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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What Is Microlearning?

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