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7th July 2023
ChatGPT is a powerful AI model designed to understand and generate human-like text based on the information it’s given by a user.
It can answer questions, write essays, summarize texts, and even translate languages. It’s an upgraded version of the GPT-4, providing more efficient and comprehensive responses.
ChatGPT’s capacity for understanding context and nuances, as well as its ability to generate coherent, detailed responses makes it an excellent tool for the first line of customer service.
Thanks to Centrical
If you want to learn more, we also have a video by Talkdesk’s Ben Rigby where they define ChatGPT.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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