Don’t compromise customer service over cost

New partnership combines speech analytics with customer…

Contact centre staff support local hospice

Bringing your own device to work could mean trouble

Winners and Losers – Feb 2012

Etihad Airways opens new contact centre in Manchester

Web event reveals key 2012 contact centre trends

Studio Moderna to roll out contact centre solution…

Case Study: FCS Financial

Contact centre highlights success during National…

Vodafone outsources over 200 call centre jobs

Welsh contact centre awarded Investors in People

Take an online survey – Customer Campaigns

Lord Mayor visits Birmingham contact centre

Social Customer Event planned for March

Health awareness for Brighton contact centre

North East Contact Centre creates 200 new jobs

Office workers spend too long sitting at their desks

Movers and Shakers – Jan 2012

Contact centres face new challenges with changes in…

Call centre PowerPoint clip art

Telephone voted as the most frustrating customer service…

Contact centres viewed as profit centres rather than…

A contact centre that has embraced homeworking