Vocalcom launches contact centre solution to the UK market

Contact centre staff improve product knowledge

Insurance group invests in new call recording and…

Free Hosted Contact Centre Report

Winners of the Welsh Contact Centre Awards 2012

Salaries soar for resource planners

KC Contact Centres wins 5-year market research contract

Home Working Summit – 4th & 5th July, London

NHS Business Services Authority increases customer…

Plantronics headet awarded latest global standard for…

Aspect and Nexidia partner to improve the customer…

Glasgow contact centre helps local school children

How does your salary compare?

Barclaycard wins Training Department of the Year

Brighton contact centre support children’s hospice…

30 new team manager positions for npower in the North East

Dispelling four of the biggest social media myths

Sixty percent of customers ditch a company for poor…

Movers and Shakers – February 2012

Agent Motivation is not all About Incentive Schemes

Case Study: HarborOne

Customer service staff challenge school pupils ahead of…

73% of call centres see benefits of using homeworkers

Can blending tasks in the call centre improve…