Vocalcom launches contact centre solution to the UK market

Vocalcom officially unveiled its web-based unified contact centre solution to the UK market at Unified Communications Expo 2012.

The Paris-based firm, which already has more than 4,500 contact centre clients in Europe, the Middle East, Africa and the Americas, will operate in the UK from Guildford, Surrey.

Vocalcom’s contact centre software is 100% web-based, making it simple to implement and manage. Designed with the customer in mind, the solution delivers the lowest total cost of ownership in the market. One of its key differentiators is its speed of deployment – a fully functioning Vocalcom contact centre can be up and running in a matter of days rather than months.

“The UK is a mature market, so to be competitive we need to launch with a product that is going to redefine how people think about contact centre technology,” says Mike Adolphy, Managing Director of Vocalcom UK. “We are very excited about the impact we are already making in the UK. Many companies who have had a demonstration of the software expressed their astonishment at its innovative approach and to how much it can achieve for them, as well as questioning why it had never been offered before.”