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13th March 2012
NewVoiceMedia are offering a free download of the Hosted Contact Centre Infrastructure Report from DMG Consulting.
DMG Consulting are a provider of contact centre market analysis and consulting services. Their most recent report, The Hosted Contact Centre Infrastructure Report, is available as a free reprint download and covers the key issues facing the market including technology developments, ROI and considerations when moving to a cloud-based contact centre.
This reprint focuses on:
1. Contact Centre Technology and Applications.
2. Value Proposition.
3. Return on Investment.
4. Pros and Cons of Cloud and Hosted Solutions.
To download your copy, please click here.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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