Where have all the desk phones gone?

81% of Contact Centre are Average Handling Time

National wireless carrier improves overall business…

Telemarketing company has a spooky fundraiser

Winners and losers – October 2012

Plantronics delivers flexible communications tools

Travel company boosts efficiency of its concierge…

New report reveals growing interest in cloud contact…

Only 4% of Contact Centres do not Monitor Call Quality

Release of Interaction Mobilizer for Windows 8

Talking Tayside finalists announced

Call Centre raises funds for Ayrshire Hospice

The rise of the multichannel contact centre – at last

UK companies are more EastEnders cafe than Downton Abbey…

Retailers can and are biting back despite record closures

Building society invests in new technology

North East Contact Centre Awards shortlist announced

NICE launches mobile workforce optimisation suite

Contact centre gives local playgroup a helping hand

WeQ4U appeared on Dragons’ Den

Movers and Shakers – October 2012

Winners of North West call centre awards announced

Predictive dialler improves telemarketing efficiency

Putting People First – the 2013 Customer Strategy &…