Only 4% of Contact Centres do not Monitor Call Quality

How-many-calls-per-agent-per-month-do-you-monitor

1983

According to our poll, it is now just 4% of contact centres that do not monitor advisor calls, as more and more of those in the industry recognise the importance of doing so.

Poll – “How many calls per agent per month do you monitor?”- answers

0 – 4%
2-3 – 16%
4-5 – 22%
6-7 – 10%
8-10 – 11%
10-12 – 6%
13-15 – 4%
More than 15 – 28%

Source: Call Centre Helper website reader poll Votes: 530 Date: March 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Only 4% of Contact Centres do not Monitor Call Quality

Share...

See more:

Your Next Read