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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
Case Study: Lifeplus
de Bijenkorf Selects a New Contact Centre Solution
White Paper: Quality Management Automation – ROI…
White Paper: How to Implement Chatbots With Purpose
ZOOM Deploy Their First Cloud Platform Product
How to Design a Quality Assurance Program –…
DTX + UCX: NOW
Sports Ambassador pays a Visit
Best Practice Site Visit – Gateshead
Agents Bike From London to Edinburgh
A Splendid Waste of Time
NICE goes in search of Big Data
Last chance to sign-up for Team Manager Training
Think There’s No Such Thing as Bad Press? Think…
Back Office Planning & Masterclass
TMC names ContactWorld a 2016 Communications Solutions…
Designing Omni-Channel Customer Service Experiences…
Realtime Masterclass
NewVoiceMedia Unveils Enhancements to its Intelligent…
2017 Call Center Fraud Report
NEC Canada and Enghouse Interactive Expand Relationship
Advanced Diploma in Customer Contact Planning &…
Ember Launch a Series of Talks on Customer Engagement
Introducing Jacada Interact V.10
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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise