New phone system for charity lottery

Contact centre raises £21,000 for children’s charity

Call centre technology reminds patients of appointments

Virgin Money improves customer experience

University accreditation gets a silver lining

Businesses fail to engage customers on social media

KANA launches omni-channel customer service suite

Conflicting Priorities holding back Customer Experience

Customer service agent cuts hair for charity

The Best Ways to Handle a Customer Service Complaint on…

It’s always good to have a back-up plan

Social housing provider selects CRM for improved…

Winners and Losers – April 2013

The effect of the omnichannel consumer on customer service

Register for the Call Centre Conference

Inbound is the Most Stressful Contact Centre Environment

Barclaycard offer Work Pairings programme

Hosted solution gives flexibility to business process…

Web chat solution for customer service organisations

Support needed to encourage flexible working within…

Movers and Shakers – April 2013

Firmer regulations demanded for telemarketing companies

Performance & Quality Management Think Tanks:…

Technical support company deploys new solution