University accreditation gets a silver lining

The Professional Planning Forum (PPF) is using new software to support its university qualifications.

An agreement has been signed which licenses the PPF to use Silver Lining’s Optimizer solution to support its university qualifications in Customer Contact Planning & Management and its widely respected Skills Assessment Framework.

PPF selected the technology as it delivers distinct benefits to both the Forum and its members.   Optimizer will help the PPF identify member and student skill and knowledge levels, monitor their development, better understand further educational requirements and ascertain the effectiveness of its education and training.  Furthermore, the solution will enable them to identify skills gaps across the industry, facilitating the development of valuable best practice, educational material and events.

“We are delighted to be using Silver Lining’s solution to support a critical aspect of our professionalism agenda.  The technology’s user-friendly interface will transform our ability to identify and meet the skills gaps for individuals and the industry as a whole, thereby helping us to become a recognised and valuable profession,” said Steve Woosey, Chief Executive, Professional Planning Forum.

The PPF actively promotes best practice and effective planning in customer contact operations across all vertical sectors.   Its professionalism agenda comprises 4 pillars: Professional Accreditation, Professional Development, University Accreditation and a robust, 64-competency Skills Assessment Framework.