Inbound is the Most Stressful Contact Centre Environment

According to contact centre professionals, inbound is the most stressful contact centre environment, with 35% of the participants in our poll stating so. 

Poll – “Which is the Most Stressful Contact Centre Environment?” – answers

Inbound  – 35%
Outbound  – 29%
Blended  – 9%
All the same  – 9%
Not a stressful environment  – 16%

Source: Call Centre and Contact Centre Community Linkedin group poll     Sample size – 31     Date: November 2012