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Archived Content

A selection of stories from the archives of call centre helper

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Contact Centre & Customer Services Summit Sept 2020

Contact Centre & Customer Services Summit Sept 2020

7 Techniques to Deliver Great Customer Service Working From Home

7 Techniques to Deliver Great Customer Service Working…

5 Stories Behind the Churn Index 2020 [Infographic]

5 Stories Behind the Churn Index 2020 [Infographic]

2020 Remote Working Summit

2020 Remote Working Summit

5 Strategies for Launching Conversational AI

5 Strategies for Launching Conversational AI

Freshworks Offers Three Months of Its Freshchat Solution for Free

Freshworks Offers Three Months of Its Freshchat Solution…

Quality Assurance 1 – ONLINE

Quality Assurance 1 – ONLINE

High Performance Management for inbound CC – ONLINE

High Performance Management for inbound CC – ONLINE

HPMT for inbound CC – ONLINE

HPMT for inbound CC – ONLINE

Master the 6 CX Competencies / CCXP Exam Preparation Workshop – ONLINE

Master the 6 CX Competencies / CCXP Exam Preparation…

CX Masterclass – CCXP Preparation – ONLINE

CX Masterclass – CCXP Preparation – ONLINE

CX Masterclass – CCXP Preparation

CX Masterclass – CCXP Preparation

Campaign Monitor Empowers Marketers Worldwide With Talkdesk Technology

Campaign Monitor Empowers Marketers Worldwide With…

Opentalk 2020: Talkdesk Announces Agenda for Virtual Event

Opentalk 2020: Talkdesk Announces Agenda for Virtual Event

Best Practices for Delivering a Proactive Contact Strategy

Best Practices for Delivering a Proactive Contact Strategy

If You Love Your Agents, Set Them Free

If You Love Your Agents, Set Them Free

Take Part in a Contact Centre Remote Working Survey

Take Part in a Contact Centre Remote Working Survey

How Can Cloud Technology Improve Your Contact Centre Conversations?

How Can Cloud Technology Improve Your Contact Centre…

5 Ways to Support and Manage your Home Workers

5 Ways to Support and Manage your Home Workers

Do You Want to Win a Google Nest Hub Max?

Do You Want to Win a Google Nest Hub Max?

2020: The Year That Transformed Workforce Management

2020: The Year That Transformed Workforce Management

Freshworks Acquires AnswerIQ

Freshworks Acquires AnswerIQ

NICE Announce New Homeworking Capabilities

NICE Announce New Homeworking Capabilities

NICE inContact and RingCentral Team Up for Rapid Homeworking

NICE inContact and RingCentral Team Up for Rapid…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise