Best Practices for Delivering a Proactive Contact Strategy

In these turbulent times, contact centres are under increasing pressure to do more with less. Keeping productivity levels high with fewer staff and a remote workforce is a constant challenge. This 30-minute webinar will help you stay connected to your customers by providing a robust framework for a proactive contact strategy.

Our solutions experts will share best practices for managing your data and provide tips and tricks that you can implement within your contact centre today. We’ll cover optimizing the customer experience and how to align it to agent satisfaction. You’ll learn ways to improve your contact strategies and the customer journey.

Topics to be covered include:

• Delivering proactive customer engagement
• Creating a dynamic contact strategy
• Taking your contact strategy to the next level
• Improving your customer experience with AI

Tuesday 12th May 2020 at 14:00 – 14:30 UK time