The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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12th November 2021
With the rise of smartphones and the emergence of new channels of contact, call centres are being propelled into the digital space at an increasing speed.
Discover the latest digital trends, contact centre strategies and the future of omnichannel by joining this webinar. Set your contact centre off on the right path.
Original Webinar date: 18th November 2021
This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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