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Keith Gait

Keith Gait, Cheif Executive, Customer Experience Foundation

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22 Ideas to Help Design a Great Digital Experience

22 Ideas to Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital…

Customer Journey Map Examples With Expert Analysis

Customer Journey Map Examples With Expert Analysis

Listen to the Latest Episodes of The Contact Centre Podcast!

Listen to the Latest Episodes of The Contact Centre…

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Recorded Webinar: What Are the Best KPIs for Your Contact Centre?

Recorded Webinar: What Are the Best KPIs for Your…

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

Contact Centre Experts 2014 – Who Have We Missed?

Contact Centre Experts 2014 – Who Have We Missed?

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

Runner raises thousands for new Breast Cancer Care Unit

Runner raises thousands for new Breast Cancer Care Unit

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

Voting closed for Best Respected 2012

Voting closed for Best Respected 2012

The Best Shift Patterns for the Contact Centre

The Best Shift Patterns for the Contact Centre

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

New Year Resolutions for call centres

New Year Resolutions for call centres

The Top Ten Call Centre Solutions

The Top Ten Call Centre Solutions

The Importance of Call Centre Culture and How to Improve it

The Importance of Call Centre Culture and How to Improve…

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise