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Keith Gait

Keith Gait, Cheif Executive, Customer Experience Foundation

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22 Ideas to Help Design a Great Digital Experience

22 Ideas to Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital…

Customer Journey Map Examples With Expert Analysis

Customer Journey Map Examples With Expert Analysis

Listen to the Latest Episodes of The Contact Centre Podcast!

Listen to the Latest Episodes of The Contact Centre…

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Recorded Webinar: What Are the Best KPIs for Your Contact Centre?

Recorded Webinar: What Are the Best KPIs for Your…

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

Contact Centre Experts 2014 – Who Have We Missed?

Contact Centre Experts 2014 – Who Have We Missed?

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports