Training Cheat Sheet – Effective Sales Questioning
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This week we bring you another cheat sheet in the series of downloadable training materials on Effective Sales Questioning.
This training module will help you to:
- Use a range of questions to uncover customer needs
- Structure your questioning
- Use summarising as a way of keeping track
Click here to download the Effective Sales Questioning Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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