Training Cheat Sheet – Effective Questioning

This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.    

This training module will help you to :

• Use a variety of question types
• Add more structure to your questions
• Listen properly
• Summarise customer issues and avoid call-backs

Click here to download the Effective Questioning Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

The other modules are also available to view:

• Handling Difficult Customers
• Effective Questioning
• Emotional Intelligence
• Closing Techniques
• Effective Sales Questioning
• Handling Customer Objections
• Building Great Rapport
• Coaching
• Creating Advocates
• Influence
• Managing Performance
• Motivating Teams

Reviewed by: Megan Jones