10 Strategies to Help Agents Feel Less Lonely

5 Soft Skills Every Agent Needs Before Taking Their…

How to Encourage Your Teams Back to the Office

How to Develop Empathy as a Skill in Your Frontline Teams

Take Your Coaching Strategy to the Next Level

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

The Top 5 Agent Performance Metrics

Gartner Releases Magic Quadrant for CCaaS 2024

Expert Predictions: What Will 2024 Bring for Contact…

9 Ways to Create a Thriving Contact Centre Culture

How to Foster Strong Relationships Across Multiple Sites

How to Improve Your Agents’ Critical Thinking Skills

Top Tactics to Improve First Contact Resolution (FCR)

The 7 Cs of Effective Communication

How to Support an Agent After an Angry Call

F*** This! How to Make Sure Your Chatbots Don’t…

Need to Reduce Absence in Your Contact Centre? Here’s How!

The 5-Star Customer Service Skills Your Team Really Need

Are You Falling Into These Customer Service Traps?

How to Turn a Bad Agent Into a Good Agent

21 Top Tips to Improve Your Agent Onboarding

A Beginner’s Guide to Managing an Intraday Plan

Stop Doing These Stupid Things to Your Customers

The Dos and Don’ts of Agent Scheduling