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Discover our selection of top stories that have been published on Call Centre Helper.
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Subject
Using Customer Feedback to Improve Agent Performance
Ways to Reduce Friction Between Agents Working on…
How to Make the Best Use of Coaching Time
Play to Win! 10 Steps to Gamify Your Contact Centre
How to Practice Patience in Customer Service
Make Fridays More Fun in Your Contact Centre
Want Your Frontline Staff to Share More Customer…
How to Prepare Agents for Their First Leadership Role
Should Contact Centres Call Time on Meta’s Social Media…
20 Innovative Lessons from Simplyhealth’s Contact Centre
How to Make Team Huddles More Engaging
How to Define Career Paths in Your Contact Centre
10 Quick Wins for Cheering Up Your Agents
Key Strategies to Maximize Contact Centre Performance
Team Leader Experience (TLX) Explained
How to Protect Your Agents From Customer Abuse
Effective Ways to Unlock Agent Productivity
How to Use Mock Calls to Improve Agent Performance –…
7 Things Creative Team Leaders Do Better Than the Rest
16 Ways to Reduce AHT – Without Damaging the Customer…
21 Signs You Need to Better Support Your Contact Centre…
Open Questions to Use in Customer Service
10 New Ways Tech Is Helping Agents Right Now
15 Ideas We Heard at Costa Coffee’s Contact Centre
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