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Discover our selection of top stories that have been published on Call Centre Helper.

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7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

How to Deal with That Awkward Agent

How to Deal with That Awkward Agent

What’s Really Compromising Empathy in Customer Service?

What’s Really Compromising Empathy in Customer Service?

How to Balance Automation and Personalization in CX

How to Balance Automation and Personalization in CX

The Secrets to Scheduling Multi-Skilled Agents

The Secrets to Scheduling Multi-Skilled Agents

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

How to Use Customer Complaints to Your Advantage

How to Use Customer Complaints to Your Advantage

Turn a Bad Team Leader into a Good Team Leader

Turn a Bad Team Leader into a Good Team Leader

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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