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Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

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5 Call Centre Customer Satisfaction Survey Templates That Get Results

5 Call Centre Customer Satisfaction Survey Templates…

Top 5 Call Center Performance Metrics for Managers and Agents

Top 5 Call Center Performance Metrics for Managers and…

The Ultimate Guide to Contact Centre Automation

The Ultimate Guide to Contact Centre Automation

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

UK Businesses Gain Local Cloud From Talkdesk

UK Businesses Gain Local Cloud From Talkdesk

What Are Virtual Agents?

What Are Virtual Agents?

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

Are You Doing Enough to Empower Your Agents?

Are You Doing Enough to Empower Your Agents?

Webinar Recording:  5 Workforce Engagement Strategies You Need to Know

Webinar Recording:  5 Workforce Engagement Strategies…

Recorded Webinar: Modernizing the IVR

Recorded Webinar: Modernizing the IVR

Forrester Announce New CCaaS Wave For 2025

Forrester Announce New CCaaS Wave For 2025

What Is Conversational Commerce?

What Is Conversational Commerce?

Contact Centre vs. Call Centre: What’s the Difference and Why It Matters

Contact Centre vs. Call Centre: What’s the Difference…

Recorded Webinar: AI Trends to Keep an Eye On

Recorded Webinar: AI Trends to Keep an Eye On

Our Top Webinars of 2024

Our Top Webinars of 2024

How to Improve Customer Service: A Step-By-Step Guide

How to Improve Customer Service: A Step-By-Step Guide

4 Tips to Grow Brand and Employee Engagement in Your Contact Centre

4 Tips to Grow Brand and Employee Engagement in Your…

Supercharge Your Customer Service – From Average to Excellent

Supercharge Your Customer Service – From Average to…

How Call Analytics Can Improve the Contact Centre

How Call Analytics Can Improve the Contact Centre

How to Calculate the Financial Cost of Contact Centre Downtime

How to Calculate the Financial Cost of Contact Centre…

The Ultimate Guide to Contact Centre Analytics

The Ultimate Guide to Contact Centre Analytics

Recorded Webinar: The Future of Contact Centres in 2025

Recorded Webinar: The Future of Contact Centres in 2025

How Artificial Intelligence Is Transforming the Contact Centre

How Artificial Intelligence Is Transforming the Contact…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise