Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Future of Contact Centres in 2025

Published On: 5th Aug 2026 14:00

2025 is almost here! Are you ready?

Whether you’re just starting to think about your plans for next year or are in the process of refining them, this webinar is for you!

Join our expert panel and live audience Q&A, as we take an in-depth look at what the future of contact centres is set to look like in 2025 and what you should prioritising (and putting on the backburner) to stay competitive.

Panellists

Dr Nicola Millard, BT

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Toussaint Celestin, Talkdesk

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Megan Jones, Call Centre Helper

Topics Discussed

The challenges and expectations set to drive CX in 2025
How to balance AI and people power
What initiatives will have the biggest impact
What to stop doing (and leave in 2024!)
Quick wins for instant results

Click here for this webinar recording

Recorded Webinar: The Future of Contact Centres in 2025

Panellists

Topics Discussed

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