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Published On: 6th Aug 2026 07:05
A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.
Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.
These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.
Contributed by: Talkdesk
Reviewed by: Rachael Trickey
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