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Staffing

Explore our range of resources on effective staffing strategies and tools for contact centres, to ensure the right agents are in place at the right time.

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How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

Motivational Games for Call Centres

Motivational Games for Call Centres

Can You Recommend Any Games I Can Use to Motivate My Agents?

Can You Recommend Any Games I Can Use to Motivate My…

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

46 Tips for Managing Absence

46 Tips for Managing Absence

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

Monthly Forecasting Excel Spreadsheet Template – Free Download

Monthly Forecasting Excel Spreadsheet Template –…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

50 Call Centre Training Tips

50 Call Centre Training Tips

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

A Guide to Call Centre Forecasting

A Guide to Call Centre Forecasting

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

Top 10 Call Centre Incentive Rewards

Top 10 Call Centre Incentive Rewards

Ten Probing Interview Questions

Ten Probing Interview Questions

How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a…

Call Centre Dress Codes

Call Centre Dress Codes

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

12 Quick Ways to Deal With Call Centre Noise

12 Quick Ways to Deal With Call Centre Noise

61 Top Tips for Workforce Management Technology

61 Top Tips for Workforce Management Technology

Beginner’s Guide to Workforce Management Software

Beginner’s Guide to Workforce Management Software

Top Tips for Employee Absence

Top Tips for Employee Absence

Four More Motivational Games for Call Centres

Four More Motivational Games for Call Centres

Five Ways to Share Good Customer Feedback with the Rest of the Team

Five Ways to Share Good Customer Feedback with the Rest…

Temporary vs Permanent Staff – Which is More Productive?

Temporary vs Permanent Staff – Which is More Productive?

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