The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Staffing

Explore our range of resources on effective staffing strategies and tools for contact centres, to ensure the right agents are in place at the right time.

Filter Filter Filter
Recent Articles Most Viewed Articles
How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

Motivational Games for Call Centres

Motivational Games for Call Centres

Can You Recommend Any Games I Can Use to Motivate My Agents?

Can You Recommend Any Games I Can Use to Motivate My…

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

46 Tips for Managing Absence

46 Tips for Managing Absence

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

Monthly Forecasting Excel Spreadsheet Template – Free Download

Monthly Forecasting Excel Spreadsheet Template –…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

50 Call Centre Training Tips

50 Call Centre Training Tips

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports