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Explore our range of resources on effective staffing strategies and tools for contact centres, to ensure the right agents are in place at the right time.
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How to Thrive Through Seasonal Peaks
7 Steps to Mastering Call Centre Staffing
Top Tips for Digital Channels – Forecasting and Scheduling
The Dos and Don’ts of Agent Scheduling
Should Agents Get Unlimited Paid Annual Leave?
How to Change Your Shift Patterns – Without Losing Your…
The Best Ways to Deal With Last-Minute Time-Off Requests
Out of Hours Service – Who’s Doing It Best?
Need to Reduce Absence in Your Contact Centre? Here’s How!
A Beginner’s Guide to Managing an Intraday Plan
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