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Explore our range of resources on effective staffing strategies and tools for contact centres, to ensure the right agents are in place at the right time.
Category
Sub Category
Subject
What is a Customer Service Representative (CSR)?
Any Ideas to Help Boost Agent Morale?
How Do I Deal with a Disruptive Team Member?
The Power of One
How to Write a Successful Recruitment Strategy
Training Cheat Sheet – Effective Questioning
How Do I – Manage Negativity to Change?
The Best Shift Patterns for the Contact Centre
Top Tips for Improving Contact Centre Shrinkage
A Beginner’s Guide to the Erlang A Formula
5 tips to help manage an underperforming team
How to Forecast With Limited Data
The Best Ways to Schedule Contact Centre Agents
How to Calculate Required FTE for Inbound Call Volumes
How to Calculate FTE Requirements Based on Volume
11 Top Tips on Flexible Shift Patterns
5 Strategies for Improving your NPS Score
The Best Ways to Deal with Lunch and Tea Break Requests
Hot tips to improve staff retention
How to Deal with Long Queues in the Contact Centre
Answers: How Many Agents Can One Team Leader Effectively…
Training Cheat Sheet – Effective Sales Questioning
How to Calculate Schedule Efficiency
25 Tips to Help Your Staff to Stay Stress Free
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