The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

Filter Filter Filter
Recent Articles Most Viewed Articles
What’s Really Compromising Empathy in Customer Service?

What’s Really Compromising Empathy in Customer Service?

Turn a Bad Team Leader into a Good Team Leader

Turn a Bad Team Leader into a Good Team Leader

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

How to Deal With Angry Customers

How to Deal With Angry Customers

How to Improve Your Agents’ Critical Thinking Skills

How to Improve Your Agents’ Critical Thinking Skills

Three Top Closing Statements for Live Chat

Three Top Closing Statements for Live Chat

Tips to Write Better Customer Emails

Tips to Write Better Customer Emails

How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports