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Shrinkage

Discover our range of materials on shrinkage management in contact centres, to help reduce absenteeism and optimise staffing levels.

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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Erlang C Formula – Made Simple With an Easy Worked Example

Erlang C Formula – Made Simple With an Easy Worked…

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

What Is the Difference Between Occupancy and Utilisation?

What Is the Difference Between Occupancy and Utilisation?

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

10 Workforce Management Best Practices That You Should Know

10 Workforce Management Best Practices That You Should…

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