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Shrinkage

Discover our range of materials on shrinkage management in contact centres, to help reduce absenteeism and optimise staffing levels.

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7 Ways to Reduce Shrinkage in Your Contact Centre

7 Ways to Reduce Shrinkage in Your Contact Centre

Four Tips to Manage Shrinkage

Four Tips to Manage Shrinkage

Planning for Schedule Variance

Planning for Schedule Variance

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

What Is Shrinkage?

What Is Shrinkage?

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

What is the Difference Between Absenteeism and Shrinkage?

What is the Difference Between Absenteeism and Shrinkage?

Adding Shrinkage to Workload FTE

Adding Shrinkage to Workload FTE

Relationship of Shrinkage and Phone Occupancy

Relationship of Shrinkage and Phone Occupancy

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

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