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Support needed to encourage flexible working within…
White Paper: Building your brand around better service
Case Study – BT Safely Lowers Call Time by 8%
Expo Just 4 Weeks Away
Plantronics Opens a New Office in The Netherlands
Smart Headsets come to town
RingCentral Launches Video Meetings in Europe
Plantronics Introduce ‘Try & Return’
Winners and Losers – June 2014
Winners and Losers – June 2015
Headsets Available Through Subscription
Plantronics Introduces Its Voyager 3200 Series Headsets
The New Way of Working in Call Centres
Poly Secures Awards for Speakerphones and Video Bar
Plantronics Achieves DECT Security
79% of UK Contact Centre Advisors Want Hybrid Working
Plantronics EncorePro Series Sets New Standard for…
Dimension Data’s New York Office Deploys a…
Does the Call Centre Workplace Have a New Competitor?
Poly’s Story: Moving to Remote Working
Poly Release New Hybrid Working Report
2 Challenges That Many Contact Centres Are Battling Now
Redefining Customer Experience in the Digital Age
White Paper: Restoring Trust in Your Brand
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise