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21st March 2016
Marketing-savvy enterprises understand that meeting or falling short of customer expectations determines the perception of their brand.
This White Paper explores the reasons behind this failing relationship between brands and customers.
White Paper written by: Plantronics
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
