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Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!

Podcast – Contact Centre Coaching: How to Sustain…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Podcast – The Essential Customer Service Skills and How to Develop Them

Podcast – The Essential Customer Service Skills…

Podcast – WFM Tricks That Will Get You Through Busy Periods

Podcast – WFM Tricks That Will Get You Through Busy…

Podcast – Contact Centre Excellence: How to Stand Out From the Crowd

Podcast – Contact Centre Excellence: How to Stand…

Podcast – Resource Planning Advice to Boost Efficiency and Engagement

Podcast – Resource Planning Advice to Boost…

Podcast – Top Contact Centre Problems and How To Solve Them

Podcast – Top Contact Centre Problems and How To…

Podcast: How can you boost First Contact Resolution in your contact centre?

Podcast: How can you boost First Contact Resolution in…

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

Podcast – Customer Service Writing: How to Get…

Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

Podcast – Employee Engagement: Thinking Beyond…

Podcast – Dealing With Challenging Customers

Podcast – Dealing With Challenging Customers

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Podcast – Customer Experience: The New Thinking…

Podcast – What Makes a Great Customer Experience?

Podcast – What Makes a Great Customer Experience?

Podcast – Contact Center Skills: How to Keep Developing Your Team

Podcast – Contact Center Skills: How to Keep…

Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors

Podcast – How to Inspire Your Team Leaders to Get…

Podcast: How can you create a happy culture of positive people?

Podcast: How can you create a happy culture of positive…

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

Podcast: Employee Wellbeing: Take Care of Your Team!

Podcast: Employee Wellbeing: Take Care of Your Team!

Podcast: How Can You Use Customer Emotions to Your Advantage?

Podcast: How Can You Use Customer Emotions to Your…

Podcast – How to Improve Your Call Centre Reporting

Podcast – How to Improve Your Call Centre Reporting

Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years

Podcast – What Will a Good Call Centre Advisor…

Podcast – Contact Centre Technology: Where Should I Invest?

Podcast – Contact Centre Technology: Where Should…

Podcast: Channel Shift: How can we safely move customers from one channel to another?

Podcast: Channel Shift: How can we safely move customers…

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Podcast: How to Extract More Value From Your Contact…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise