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Phil Anderson, Chief Executive Officer, The Forum

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The Trials and Tribulations of Shift Swaps

The Trials and Tribulations of Shift Swaps

How to Calculate Conformance

How to Calculate Conformance

What are the Best Ways to Use Contact Centre Wallboards?

What are the Best Ways to Use Contact Centre Wallboards?

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

What’s Next With… Forecasting Technology?

What’s Next With… Forecasting Technology?

How to Calculate Contact Centre Spin

How to Calculate Contact Centre Spin

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

How Do I… Remove Average Handling Time (AHT) as an Agent…

15 Scheduling Mistakes You Need to Avoid at All Cost

15 Scheduling Mistakes You Need to Avoid at All Cost

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8×8 Enters a Strategic Partnership With ULAP

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