The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 08:00
Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics show that about 82% of customer interactions are still ending up in the contact centre. The problem? Consumers are bypassing the digital self-service solutions and opting to call instead.
In this webinar we look at how to drive adoption of your self-service assets to lower inbound call volume. We’ll explore how to drive voice callers into digital channels.
This webinar was brought to you by Call Centre Helper and is sponsored by Jacada
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