Recorded Webinar: How to Reduce Inbound Call Volumes

Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics show that about 82% of customer interactions are still ending up in the contact centre. The problem? Consumers are bypassing the digital self-service solutions and opting to call instead.

In this webinar we look at how to drive adoption of your self-service assets to lower inbound call volume. We’ll explore how to drive voice callers into digital channels.

Topics Discussed

• Driving self-service adoption
• Increasing call containment
• Providing an effortless and personal customer experience
• Voice and digital channels

• Natural Language with traditional flow driven approaches
• Agent Desktop Automation
• Top Tips from the audience

Panellists