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Phil Anderson, Chief Executive Officer, The Forum
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Subject
Smarter Scheduling for Happier Agents – Webinar
Where Do WFM Systems Have the Biggest Impact?
Bad Habits That Kill Resource Planning
What Will WFM Roles Look Like in 2035?
Top Tips for Digital Channels – Forecasting and Scheduling
The Dos and Don’ts of Agent Scheduling
Why Workforce Management Deserves a Seat at the Strategy…
Contact Centre Predictions for 2025
13 Things We Heard at the Customer Strategy &…
Using Scheduling Playbooks to Manage Spikes in Service…
46 Tips for Managing Absence
Contact Centre Predictions for 2022
Recorded Webinar: Forecasting and Scheduling on Digital…
How to Calculate Conformance
Double Success for Sensée at the 2021 Forum Awards
How to Calculate Contact Centre Spin
injixo Announce Their Upcoming Webinar Schedule
17 Resource Planning Tools and Techniques You Should Know
20 Contact Centre Predictions for 2020
Recorded Webinar: KPIs for LiveChat and Social Media
How Far in Advance Should You Publish Your Contact…
10 Things They Won’t Tell You About Live Chat
12 Top Tips to Reduce Inbound Call Volumes
Recorded Webinar: How to Reduce Inbound Call Volumes
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Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise