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Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

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Smarter Scheduling for Happier Agents – Webinar

Smarter Scheduling for Happier Agents – Webinar

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

The Dos and Don’ts of Agent Scheduling

The Dos and Don’ts of Agent Scheduling

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

13 Things We Heard at the Customer Strategy & Planning Conference

13 Things We Heard at the Customer Strategy &…

Using Scheduling Playbooks to Manage Spikes in Service Demand

Using Scheduling Playbooks to Manage Spikes in Service…

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports