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Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

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10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

46 Tips for Managing Absence

46 Tips for Managing Absence

Erlang Calculation – An Introduction

Erlang Calculation – An Introduction

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

What Customers Really Think of Music on Hold

What Customers Really Think of Music on Hold

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

How to Deal with Long Queues in the Contact Centre

How to Deal with Long Queues in the Contact Centre

12 Top Tips to Reduce Inbound Call Volumes

12 Top Tips to Reduce Inbound Call Volumes

10 Things They Won’t Tell You About Live Chat

10 Things They Won’t Tell You About Live Chat

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What’s Really Compromising Empathy in Customer Service?

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports