The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Phil Anderson

Phil Anderson, Chief Executive Officer, The Forum

Connect with Phil on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
46 Tips for Managing Absence

46 Tips for Managing Absence

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

Recorded Webinar: Forecasting and Scheduling on Digital Channels

Recorded Webinar: Forecasting and Scheduling on Digital…

How to Calculate Conformance

How to Calculate Conformance

Double Success for Sensée at the 2021 Forum Awards

Double Success for Sensée at the 2021 Forum Awards

How to Calculate Contact Centre Spin

How to Calculate Contact Centre Spin

injixo Announce Their Upcoming Webinar Schedule

injixo Announce Their Upcoming Webinar Schedule

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

Recorded Webinar: KPIs for LiveChat and Social Media

Recorded Webinar: KPIs for LiveChat and Social Media

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports